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FAQs

What is Sundarban.live?

Sundarban.live is a segment of Otthon Solutions. We are a group of extremely driven professionals serving with a vision to deliver our best to enrich the customer experience. In fact, Sundarban.live works as multi product selling and 24/7 recharge platform that feeds recharge solution of all telecom service providers, DTH operators through internet & mobile channels.

Sundarban.live is a highly trusted website started its service to the customers and offers various real time recharges to its customer for which includes all types of UPI & Wallets as per their convenience. Here, we are focused on Any Time Recharge (ATR) service platform to get the benefits of it in a simpler way with no restrictions of regions and time frame. Sundarban.live is committed to deliver the fast & secure zone to its customers to transact safely with 24*7 support team.

 

What is Sundarban.live Wallet?

Sundarban.live wallet balance is the amount (in Indian rupees) available to you to purchase any product which is available at our e-commerce platform like recharge solution of all telecom service providers, DTH operators and also the upcoming selected electronics items, various shoes & fashion items etc. While doing your online recharge, if payment is done, but transaction fails, don’t worry your money is safe in our wallet OR you can request for refund. Customers Cash Deposits towards Mobile/DTH Recharge /Purchase of Products, Cash Points generated from various transactions or through Referral benefit schemes can be resting here. Moreover the customers can avail the above mentioned products through direct UPI Transactions as well. If any transaction fails due to any technical reason or so the relevant money will be transferred and will be visible inside Sundarban Wallet.

 

Steps to Recharge on Sundarban.live ?

Guest User - Users can directly use the recharge solution of all telecom service providers & DTH operators for his/her own, without going through and completion of any registration process. However, one can make unlimited recharges for Family Members & Friends. But cannot take unique advantages of Special Discount Offers or our Unique Referral Benefits. These rights are dedicated to the registered users only.

Select Service - Click on Mobile or DTH.

For Mobile Recharge - Enter the mobile number to recharge, the operator & circle. Now select your plan as required or just enter the recharge amount and "Proceed".

For DTH Recharge - Select operator, enter subscription id & enter amount as per plan & “Proceed”.

Payment Modes - Select your preferred mode of payment like UPI,Sundarban.live Wallet (UPI & Sundarban.live Wallet are the only modes available for Recharges), Net banking, Debit or Credit Card, etc. Remember, maximum discount is available on UPI payment.

E-Mail - Enter a valid e-mail ID where you would like to receive the transactions details, if you have created an account then just sign in with your credentials(for Registered Users).

*If recharge fails, don't worry, please check to Sundarban Wallet & for any further need please reach out to us at info@sundarban.live

 

Why you should use Sundarban.live?

We at Sundarban.live are enormously engaged in serving you a systematic approach that is not only convenient but also well founded & easily adaptable. With UPFRONT DISCOUNT & swift online recharge & payment solutions using the available payment methods, we focused at bringing the best for you.

 

 

Is Sundarban.live available on Smartphone?

Yes, we are very excited to announce that Sundarban.live is ready to serve on Google Play Store for you. Here, is the link:

 

What payment mode do we accept?

We allow 2 payment options to our customers for real time recharges which includes all types of UPI transactions & Sundarban. live Wallet. But to purchase other materials which are available at sundarban.live, one can avail Net Banking, Debit or Cedit Card, EMI facilities, apart from the UPI facility as well.

 

How long does it take for any recharge?

Immediately after successful transaction. In rare cases, however, any kind of issue at operator end then it may take 24hrs - 48 hrs.No need to worry, we are always here to help you. Reach us at info@sundarban.live

 

Referral Benefits

Every time a Reference does a successful transaction, Referrer will continue to get Referral benefits to his/her Sundarban Wallet till the end of 5th transaction by the reference. Referral benefit is available up to 2 Mobile or DTH recharges transactions only.

On Signup with certain Referral Link or Code & on 1st Recharge, the Referred Customer will get an upfront Discount between 2.0 to 5.0% + 0.25% balance to his/her Wallet. Referrer will get 0.50% balance to his/her Sundarban Wallet (e.g. Ram referred Shyam to Sundarban.live & Shyam decides to recharge his Mobile/DTH. At the time of recharge Shyam will get an upfront disount between 2.0 to 5.0% + 0.25% balance to his/her Wallet and Ram will get 0.50% balance of the transaction value to his/her Wallet, as well);

On Signup with certain Referral Link or Code & on 1st Purchase of any Product, the Referred customer will get an unmatched discounted Price upfront + 0.25% of the transaction value more to his/her Wallet & the Referrer will get 0.50% balance of the transaction value to his Sundarban Wallet (e.g. Ram referred Shyam to Sundarban.live & Shyam decides to purchase a Mobile. After a successful delivery with our unmatched discounted price Shyam will also get an amt of 0.25% balance to his/her Wallet and Ram will get 0.50% balance of the transaction value to his/her Wallet, as well);

On 2nd Recharge by the same Referred Customer will get a Discount between 2.0% to 5.0% upfront, Referrer will get 0.25% of the transaction value to his Sundarban Wallet, as well ;

On 2nd Purchase of any Product, the same Referred customer will get an unmatched discounted Price upfront & the Referrer will get 0.25% to his Sundarban Wallet, as well;

On 3rd Recharge by the same Referred Customer will get an upfront discount between 2.0% to 5.0% only;

On 3rd Purchase of Product by the same Referred customer will get the unmatched discounted Price upfront & the Referrer will get 0.25% of the transaction value to his Sundarban Wallet, as well;

A  Referrer can encash his/her Sundarban Wallet once the Sundarban Wallet balance (clearly the Earned Referral Balance) is on or over Rs.5000. The Referrer can use only the combination of Wallet Balance + UPI to Recharge and combination of Wallet Balance +UPI/ Debit /Credit Card, Net Banking etc for the purpose of purchasing any other product available at Sundarban.live.

*Credit will be given instantly after successful Recharges and within 24 hours of a successful delivery reported for the material purchased.

 

What is Product Request section ?

This is the facility where you can request for a branded product as per your requirement, which is still not showing in the product list of sundarban.live website. Withing 24 hours of receiving the request, along with the expected time of delivery, we will let you know whether the item will be available or not.

 

How to contact support team, if required?

Any individuals can contact us by writing to us at info@sundarban.live or Whatsapp us @ ********** or  Click on Contact us link & submit queries you have

We promise user will get the appropriate response within 24hrs-48hrs.

free home delivery
instant return policy
quick support system
secure payment way